At Zerva, your satisfaction is our top priority. Whether you’re purchasing home, garden, or outdoor essentials, we want every order to meet your expectations. If an item doesn’t work out—whether due to damage, defects, or a change of mind—we’ve made our return and refund process simple, transparent, and hassle-free.

Below is everything you need to know about returns and refunds at Zerva.

1. Return Window

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. If 30 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.

2. Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

  • Item must be unused

  • Returned in original packaging

  • All tags, accessories, and inserts must be included

  • Proof of purchase or order confirmation is required

Items returned without meeting these conditions may not be approved.

3. Return Shipping Costs

We are committed to maintaining clear and transparent return policies for our customers.

Defective, Damaged, or Incorrect Items

If your item arrives damaged or defective, please use the prepaid return label included in the package to return the item to us.

Customer Remorse (Change of Mind)

If you wish to return an item due to a change of mind, ordering the wrong size or color, or personal preference, you are responsible for arranging the return label and covering all return shipping costs. Shipping fees are non-refundable.

4. Restocking Fees

We value our customers. Zerva does NOT charge any restocking fee.

Restocking Fee: $0

5. How to Start a Return

Follow these simple steps:

Step 1 — Contact Us

Email us at support@zerva.shop with your:

  • Order Number

  • Reason for return

  • Photos (required for damaged items)

Step 2 — Receive Instructions

Our support team will review your request and respond within 24 hours with return instructions.

Step 3 — Ship the Item

Pack the item securely in its original packaging and send it to our return address 530 S 3rd St, Columbus, OH 43215, United States

 

6. Refunds

Once your return is received and inspected:

  • You will be notified of approval status.

  • Approved refunds will be issued to your Paypal account.

Refund Processing Time

Refunds are typically processed within 7 business days after the returned item has been received, inspected, and approved by our team.

7. Exchanges

The fastest way to receive a different item is:

  • Return the original item.

  • Place a new order once the return is approved.

8. Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products

  • Final sale items (if marked at purchase)

Need Help?

If you have any questions or need assistance with your return, please contact us at:

Email: support@zerva.shop

Business Information